What information we collect and how
The information we collect via the Website may include:
- Any personal details you knowingly provide us with through forms and via email, such as name, address, telephone number etc.
- Your preferences regarding your use of email updates, (if you select to receive email updates on products and offers).
- Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
What we do with your information
Any personal information we collect from this website will be used in accordance with the General Data Protection Regulation, Data Protection Act 1998 and other applicable laws. The details we collect will be used for the following:
- We may use your email address to send you information about products and services. In such a case you will be offered the option to opt in/out of these emails.
- We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes. When we are sharing information with other organisations we will have an information sharing agreement or contract in place that ensures compliance with data protection legislation.
We may also share your personal information when we feel there’s a good reason that’s more important than protecting your privacy. It is unlikely, but possible that we may share your information:
- in order to find and stop crime and fraud; or
- if there are serious risks to the public, our staff or to other professionals;
For all of these reasons the risk must be serious before we can override your right to privacy.
If we’re worried about your physical safety or feel we need to take action to protect you from being harmed in other ways, we’ll discuss this with you and, if possible, get your permission to tell others about your situation before doing so. We may still share your information if we believe the risk to others is serious enough to do so.
There may also be rare occasions when the risk to others is so great that we need to share information straight away. If this is the case, we’ll make sure that we record what information we share and our reasons for doing.
How do we protect your information?
We’ll do what we can to make sure we hold records about you in a secure way, and we’ll only make them available to those who have a right to see them. Examples of our security may include:
- encryption, meaning that information is hidden so that it cannot be read without special knowledge (such as a password).
- pseudonymisation, meaning that we’ll use a different name so we can hide parts of your personal information from view. This means that someone outside of the organisation could work on your information for us without ever knowing it was yours
- controlling access to systems and networks allows us to stop people who are not allowed to view your personal information from getting access to it
- regularly training for our staff allows us to make them aware of how to handle information and how and when to report when something goes wrong
- regular testing of our technology and ways of working including keeping up to date on the latest security updates (commonly called patches).
We only use what we need
We will only collect and use your personal information for specific reasons as listed above. If we need to retain your information for research or service planning reasons we will remove any information that identifies you personally.
How long we keep your personal information
Our services will need to retain your information for as long as they are working with you. Our records retention schedule sets out how long each service will retain information when the service ends. Legislation tells us how long we need to keep some information.
Access to your information
You have the right to make a request for personal information about yourself, or another person if they have given their consent. This is called a subject access request. Click here to find out how to make a subject access request.
If you have any concerns or questions about how we look after your information, please contact us at firstname.lastname@example.org or write to us at 3 Rivergate, Temple Quay, Bristol, BS1 6ER and we will be pleased to help you.
For independent advice about data protection, privacy and data sharing issues, you can contact the Information Commissioner’s Office (ICO) at:
Information Commissioner’s Office
Cheshire SK9 5AF
Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number.
Alternatively, visit ico.org.uk or email email@example.com.
This privacy notice only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.