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Apex Pumps save time and improve service with Made Smarter

Two people working on a pump Image credit: Apex Pumps

Apex Pumps has been designing and manufacturing high-specification centrifugal pumps since 1988. Known for their efficiency and reliability, these pumps serve a variety of demanding industries, including petrochemicals, aquaculture, and building services. Based in Bristol, the company is proud to design and build all its products in the UK, maintaining a strong reputation for quality and durability.

Taking action

The Made Smarter programme was seen as an opportunity to bring external expertise into the business. The team at Apex Pumps valued the chance to assess current practices and identify areas for improvement using the latest digital solutions. Through Made Smarter, Apex Pumps accessed:

group in a warehouse
Image credit: Apex Pumps

Digital acceleration sessions

The 1-2-1 sessions with Made Smarter and the National Composite Centre provided a systematic review of Apex Pumps’ operations. By asking targeted questions, the team highlighted inefficiencies that were less obvious in day-to-day operations.

The process also included a grading system, making it easier for management to prioritise areas for improvement.

Man works at screen
Image credit: Apex Pumps

Grant scheme funding

The grant scheme enabled Apex Pumps to invest in new software much sooner than planned. The team were able to purchase pump-specific selection curve software to optimise technical quotations which had the following, positive impacts:

  • Reduced time required to create technical quotes.
  • Plans for a second phase to allow business partners to self-select pumps, improving service and efficiency.

This new capability aligns with the company’s commitment to responsiveness, enabling quicker and more accurate customer service.

Two people working on a desk
Image credit: Apex Pumps

Internship programme

Apex Pumps utilised Made Smarter’s internship programme to address a resource gap in their digitalisation efforts. The team were able to employ a fully funded intern who was undertaking an undergraduate degree that aligned with the work Apex Pumps do. The intern was tasked with digitising legacy parts that predated the company’s 3D CAD system. The internship:

  • Provided valuable data for the engineering team to innovate and future-proof pump designs.
  • Accelerated the company’s innovation timeline by approximately a year, bringing new products to market more quickly.

The internship also offered practical experience for an undergraduate, bridging academic knowledge with real-world engineering.

Classroom - whiteboard

Leadership training

Apex Pumps’ leadership team also took the opportunity to partake in the ‘Driving technological change’ digital leadership course to improve the management of IT and digital transformation projects across the business.

The course covered a range of topics, including what new industry 4.0 technologies are available, accounting, and strategic planning. It also highlighted the importance of stepping back from daily operations to take a broader view of business goals – something which the team at Apex had previously struggled to do. The team expect the course to deliver future benefits such as:

  • Improved management of digital change.
  • A more open mindset toward new business models, AI, and advanced manufacturing techniques.

Impact of Made Smarter

The Made Smarter programme delivered measurable benefits:

  • Accelerated digital innovation with new tools and processes.
  • Improved responsiveness to customers through faster, more accurate quoting.
  • Enhanced leadership skills to manage future challenges.
  • Streamlined engineering capabilities, paving the way for new product development.

Apex Pumps highly recommends Made Smarter West of England to other production businesses:

“It’s an excellent opportunity to engage with experts and explore fresh ideas. The support we received helped us focus on areas for improvement and introduced us to new technologies and approaches that we might not have considered otherwise.”

Apex Pumps

By leveraging Made Smarter’s resources, Apex Pumps has not only advanced its digital capabilities but also strengthened its ability to compete in a demanding industry.